Obviously I'm writing this review weeks later but that's how much it bothered me. My wife was already extremely upset about our dog having health issues to begin with so having to deal with this unprofessional tech made things even worse.
Unfortunately, I don't think we would return to Barton Heights because of the possibility that we would get that tech again. She was just unprofessional, rude, condescending, and judgemental. If you would like specific instances of how she was unprofessional, I would be happy to give you a detailed description of our interaction with her.
The people who work here care so very much about every animal that walks through their doors. We have brought our pets here for years, and every time they walk through the doors the people remember their names and come over to say hi to our babies. They take the time to explain what is happening and the various treatments available. They are sensitive to the financial strains a pet can put on a family, and always go the extra mile to help our pets in any way they can. WE LOVE THIS PLACE!
Let me start by saying I understand this is the care industry, customer service is not the main priority but when somebody comes in with an emergency, the last thing they want is to feel like they're being judged by a snarky vet tech.
The care and concern and exemplary customer service experience from the techs and Doctor Smith was amazing! Come here! They care.
Very friendly and helpful. They have great pricing options as well.
Our 17 year old cat needed immediate veterinarian help. It was a Holiday. Everything was closed.
The actual vet (Dr. Smith?) was great. He was extremely kind and understanding. We also called later in the night as we were worried about the amount of saliva in his mouth. The vet tech who answered then was infinitely better. If the first vet tech we had was even half as nice as the lady who answered the phone when we called back at 3 AM this would have been a five star rating.
Barton Heights welcomed us with open arms.
She even went as far as to contradict the vet at the end with the amount of food to give Butter. The Vet told us to give him a certain amount of cans every day before he left and when we were brought to the check out window, the vet tech told us a different amount. She clearly had a disregard for the vet as well.
It started when I first called with the emergency. My dog was throwing up and there was blood in it so I called around and was referred to Barton Heights. I did not know it was an emergency vet clinic so I asked what the hours were and that was where her attitude began and once we eventually made it there, her attitude continued through the entire time we were there.
We went to Barton Heights for our dog on 3/21/17. His name is Butter and he's a yellow lab mix. Overall, I think I could review this place much higher if it wasn't for the rude and downright condescending vet tech we had.
We've tried a few other local area vets and were eventually referred to Barton Height; we knew right away that it is a highly professional facility known for its comprehensive and quality care. The appointment times are very punctual, and they are open 24 hours a day. All the staff are very kind to us and our pets; if you want the best ask for AJ! I would highly recommend Barton Heights Veterinary Hospital.
Thank you for the service you provide, it's unfortunate that one bad apple can really ruin something.
Barton Heights Veterinary Hospital is a US Veterinary Care based in Stroudsburg, Virginia. Barton Heights Veterinary Hospital is located at 117 Terrace Dr, Stroudsburg, PA 18360, USA.
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